Frequently Asked Questions

What are the Benefits of wool and why should I use wool blanket?

Wool is an entirely natural material and is known for its versatile properties:

• • • Wool is nature’s fiber
    • Wool can “breathe”
    • Wool insulates
    • Wool is naturally biodegradable
    • Wool absorbs moisture
    • Wool is self-cleaning
    • Wool is water and dirt resistant
    • Wool is antibacterial and odor resistant
    • Wool prevents mold
    • Wool prevents dust mites
    • Wool is naturally flame resistant
    • Wool is shape-Memory Material
    • Wool is Anti-static
    • Wool is durable and has a long lifespan
    • Wool provides excellent protection from the sun’s UV rays

Where did Alenika blankets originate?

All Alenika products are made in Bulgaria. On page ALENIKA you will find more information about our products.

How do I take care of my Alenika products?

Wool is a soft natural material that can clean itself. On page “Wool care instructions”  you will find more information.

Do you have a shop that I can visit?

We do not have a showroom or physical shop which you can visit.

How can I order?

The ordering process is as clear, operational and simple as possible. Choose in which category you want to order a product. Then select your product and follow the steps in the ordering process. All prices of our products include VAT.

Do I receive a confirmation of the order?

After you complete your order, you’ll receive an email from Alenika. If you have not received confirmation of your order, please let us know by e-mail to: contact@alenika.nl.

What are the shipping costs for shipment of my order?

Shipping is FREE within the Netherlands!

Can I track my order?

Once your order is ready for shipment you will receive an e-mail with the shipping confirmation and tracking code.

Can I still cancel or change the order?

To cancel or change your order, follow “Returns” procedure.

I entered the wrong address in my order. Can I still change it?

It is not possible to change the address data of the order or cancel it. The order will be delivered to the home address you specify.

How do I report a complaint about an article?

It is possible to submit a complaint via our e-mail address: contact@alenika.nl.